Services

The development of predictive analytic frameworks based on the context of an organisation or industry is also SMCTS's unique strength, which can then be used as a starting point to develop sophisticated mathematical, statistical and econometric models and analytics software. Root cause analysis and risk assessment are the core components of risk management systems.

• Risks result from failure in people, processes and systems.
• Operational risks are relatively less quantifiable than financial risks and often lack trackable data, hence SMCTS deploys qualitative and semi-quantitative risk assessment approaches and techniques to manage and control risks.

• Manage market, credit and liquidity risks, resulting from macroeconomic factors and company fundamentals.
• Provided that clients have a large database of historical data, SMCTS can assist with developing analytic frameworks in the context of the client and recommending commonly-used mathematical and statistical methods in the industry where the client operates.

Strategy management is core to any type of business, which consists of four key stages, namely planning, formulation, implementation, and continual improvement.

• Strategic planning requires the due diligence of the organisation's context, which focuses on the internal and external factors impacting its operation and growth.
• SMCTS follows up on its due diligence findings and prioritises key areas for improvement. When appropriate, it uses visualisation tools, such as heat maps, to help clients gain a succinct overview of its strategic focus.

• Strategy is a forward-looking tactic that organisational leaders use to overcome internal and external challenges.
• Organisations can customise their strategy to take advantage of their strengths and potential opportunities and minimise the adverse effects of weaknesses and threats.
• SMCTS devises executable, practical strategies and action plans, which are based on the context of a client.

• To implement a strategy, organisations are expected to have an action plan in place to organise available resources, which contributes to the effectiveness and efficiency of the strategy.
• Periodical review of the effectiveness of a strategy regarding the strategic management process and business performance is a critical step for continual improvement, under the current dynamic market environment.
• SMCTS follows Deming’s continual improvement framework and customises its implementation consulting and performance review services, based on the comparison of strategic assessment outcomes and our good practice benchmarks.

SMCTS possesses fundamental, technical and macroeconomic analysis approaches and develops financial models. Solutions are structured to meet or exceed clients' return targets, under a predetermined risk tolerance level and portfolio management constraints.

• Investor policy statement forms the core part of the investment portfolio management process and procedure. SMCTS develops a policy statement based on an investor’s objectives for return target and risk tolerance as well as portfolio investment constraints.
• The policy statement will guide investors in selecting shares and other securities, constructing portfolios and periodical adjustment or rebalancing. Analytical tools include primarily macroeconomic, fundamental and technical analyses.

• Corporate finance projects are based on the four accounting statements: balance sheet, income statement, change in owner’s equity, and cash flow statement. Financial ratios, net present values (NPV), and scenario risk assessment are some examples of the analytical tools involved.
• SMCTS uses various analytical tools to reveal business and financial issues, which can be interpreted both qualitatively and quantitatively. Based on the findings, SMCTS recommends feasible solutions to correct the issues and prevent similar issues from recurring.

• Alternative investments include real estate, private equity, hedge fund and antiques, amongst others. They provide the benefit of portfolio diversification and or return enhancement.
• Despite the minor representation of alternative investment value in the overall capital market, especially in developing countries, SMCTS may over time expand its service to non-traditional finance and investment spheres, as the demand for such options mounts.

With the likes of Uber, Didi, Airbnb, Facebook, WeChat, and Weibo, the internet and applications have disrupted traditional businesses by removing middlemen in the value chain, consequently reducing cost and improving customer satisfaction. Through understanding industry or client-specific challenges, drivers and constraints, SMCTS helps clients identify innovative solutions and transform their business and operating models, via available Industry 4.0 technologies. SMCTS assesses the risk and return characteristics of emerging technology investment projects, and recommends those of high and quick return to investors and organisations.

• Advanced telecommunications such as 4G and 5G mobile, and fibre internet connectivity are essential to network infrastructure and platforms to operate software, hardware and service. The quality of voice and connection speed is paramount to user satisfaction.
• SMCTS helps clients identify and apply telecom solutions that reduce operational costs, improve overall productivity, and/or drive revenue growth.

• Hardware, software and service are key components of IT solutions that enable digital transformation. Server, storage, networking, and security systems, as well as associated software and managed services, require careful optimisation and configuration through either internal IT or outsourced service providers, to ensure uptime.
• SMCTS recommends innovative and new IT solutions that help clients resolve specific operational issues and bring about benefits, such as efficiency enhancement.

• Any new and traditional devices, appliances and equipment can be interconnected via sensors to form an ecosystem, which allows users to remotely control and monitor the interconnected system. Internet of Things (IoT) delivers convenience to our daily life, such as telehealthcare, virtual classrooms and smart cities; and reduces the cost of doing business, such as auditing in remote locations.
• SMCTS closely tracks the emerging yet fast-evolving space of ICT and recommends viable and vital solutions to clients for resolving their specific issues.

• Cognitive technologies, such as machine learning, imitate human neuron networks, which allows the software to process big data in real-time after being trained to gain human intelligence, such as vision, language and thinking.
• Previously repetitive, time-consuming, tedious and dangerous jobs and tasks can be replaced by intelligent machines, such as robots and drones. With more advanced artificial intelligence becoming mature, work that requires emotional intelligence can potentially be displaced by machines in the future.
• SMCTS monitors the development in this scientific space, where research and development are still in the early stage. However, incremental breakthroughs, such as gene editing and environmental protection solutions, can bring about the immediate opportunity in business.

SMCTS believes innovation driven by the centre of excellence projects and corporate development initiatives is one of the key success factors of corporate innovation management systems and intrepreneurship. Besides being innovative, the success of new startups depends on a variety of factors, such as finance, resource, planning, positioning, project implementation, commercialisation strategy, leadership, and teamwork synergy, among others. A comprehensive understanding of the factors and the know-how on how to manage them are critical. Our entrepreneurship training course is available on the Netease platform.

• From ideation, patent registration, funding, research, development, and proof of concept, to commercialisation or startup, there are myriads of tasks, tools and programmes in the innovation management process.
• Organisations are expected to follow rigourous policies, procedures and action plan to proactively monitor pipeline and conversion, measure business benefits, and review performance for continual improvement.
• SMCTS assists clients in developing an innovation management process to monitor the R&D pipeline, measure conversion ratios from ideation through to commercialisation or business establishment, and recommend control measures to improve pipeline performance and the effectiveness of innovation outcomes.
• In the process of innovation and entrepreneurship management, SMCTS offers a series of practical, essential business know-how tools, including business plans, market research insights, risk assessment, and commercial due diligence, amongst others. These customised services focus on practicality and effectiveness, helping entrepreneurs implement their projects.

• As part of the innovation management system, the centre of excellence (CoE) projects boost the collaboration between teams, business units and subsidiaries within an organisation. In this way, it enhances communication and cooperation, which is crucial in the collective effort of corporate innovation.
• SMCTS assists clients in planning and executing CoE projects that consist of market research/external trends scanning, implementation, legal counsel, strategic alignment, quality assurance and risk management.

• From a strategic point of view, corporate development centres on sustainability and builds a corporate culture that positively influences employees' behaviour.
• In an enterprise management system, SMCTS believes leadership, to a large extent, is the root source of cause of business success and failure. Leaders are expected to walk the talk and be an exemplar to distill cultural values to employees who are motivated to proactively work towards corporate vision and mission.
• SMCTS specialises in the development of management system frameworks that fosters the virtuous cycle and business sustainability driven by leadership and culture.

• The intellectual property (IP) management software helps organisations document their work practice and know-how, which over time become standard operating procedures.
• SMCTS offers a software application that records and shares intelligence and knowledge among employees and facilitates skills transfer to new hires.
• The systematic documentation of work activities, procedures and structured workflows minimises the loss of productivity and business interruption risk when key employees moved on. This is especially true for industries with high staff turnover.
• Moreover, relevant consulting and training services are available to assist with the rollout of the software system across divisions.